Case Study : Managed Services

Delivering solutions and enabling flexibility

A partner of ours was delivering a bespoke solution for a global satellite communications provider client. This solution was an end-to-end platform, composed of distributed solutions hosted in redundant datacenters and a core network that is allocated throughout the globe. The objective of this solution was to deliver the client their next generation of satellite broadband communication services.


Our partner approached 3CIS with delay concerns, brought upon by the extent of the distributed solution. Our partner was unable to fulfill its contractual obligation to deliver all fully working features on time.

This was due to the various components in the distributed solution, specifically; the progress of delivering services particular to a feature within one of these components.


3CIS delivered an expert team of highly qualified engineers that were engaged in service management processes. This team provided our services 24/7 and collaborated directly with the client, agreeing to provision services that were not delivered via the automated portal as a feature. The manual work consisted of preparation of XML/JSON documents, consummation of different RESTFull APIs exposed from the components of the distributed solution, manual creation of resources and ensuring consistency of data between components and troubleshooting different issues.


By leveraging 3CIS’ expertise, our partner was able to arrange an agreement with the client in delivering features manually this enabled flexibility in prioritizing critical features. Furthermore, the client was able to provision services in a timely manner for their customers and utilize these services to increase revenue and through this engagement, decrease time to market.